FAQ
Frequently Asked Questions
Delivery
We offer shipping to Malaysia ,Singapore ,Indonesia and different countries around the world!
Shipping Information
Apricusfashion.my provides shipping to Malaysia, Singapore, Brunei and Indonesia . Apricusfashion.my offer Free Shipping to west malaysia with no minimum spend required.At east Malaysia, Singapore, Brunei and Indonesia orders,purchase more than RM200 in a single in a single orders may enjoy Free shipping. Others countries’ orders you may contact our customer service for more details.
Local Malaysia Postage Charges & Fee
Apricusfashion.my provide FREE Shipping for Peninsular Malaysia and for East Malaysia (Sabah and Sarawak) kindly refer table as below. We will then bear for the balance of the shipping fees and 35% petrol and surcharge of the shipping fee by the government. Your parcel will be delivered using Poslaju / Aramex. Tracking number will be provided.
Delivery time All orders will be shipped during working days and you should be receiving your orders in 2 to 4 working days. (Monday – Friday, except Malaysia Public Holidays)
| KG / Malaysia | West | East |
| 0.5 | Free Shipping | RM 10 |
| 1.0 | RM 15 | |
| 1.5 | RM 20 | |
| 2.0 | RM 26 | |
| 2.5 | RM 35 | |
| 3.0 | RM 40 |
International Postage Charges & Fee
For Singapore, Brunei, Indonesia and Other Countries may refer table as below. Your parcel will be delivered using Aramex / Fedex. Tracking number will be provided.
| KG / COUNTRY | Singapore / Brunei | Indonesia |
| 0.5 | RM 25 | RM 35 |
| 1.0 | RM 40 | RM 50 |
| 1.5 | RM 55 | RM 75 |
| 2.0 | RM 70 | RM 90 |
| 2.5 | RM 85 | RM 105 |
| 3.0 | RM 100 | RM 120 |
For local Malaysia
Delivery is within 1 to 3 working days .Sabah and Sarawak
International Countries
If you have ordered from an Indonesia or Singapore, you will receive a separate delivery from our Courier. Shipping will take approximately 3-5 working days. You will receive an update on the delivery status of your order.
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.
Do let us know immediately via email at sales@apricusfashion.com.my along with your order ID and we’ll get it sorted out for you.
Oh no! But not to worry! Send an email to sales@apricusfashion.com.my with your order ID and we’ll have it shipped out to you ASAP!
If you are at work, it would be advisable to ship to your office address because postal services like PosLaju ,Aramex operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.
No,not available for now.
Order
- First step is to register with us as a member by clicking here.
- All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link and you can filter your search by size and color.
- Once you have found the item you want, select your size and click on the ADD TO CART button.
- You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’.
- If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.
Our customer service representatives are more than happy to help you. Email us at sales@apricusfashion.com.my or call 03-79310835. For international customers, our number is +603-79310835.
You can either pay by:
- Public Bank cash deposit
- Hong Leong Bank cash deposit
- Maybank cash deposit
- PayPal
If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. - Bank in
If you decide to pay using method, please send us a screenshot/scanned copy of your proof of payment to sales@apricusfashion.com.my
.
Kindly contact us immediately via email, call and we’ll assist in canceling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made payment manually and the item is unavailable, we will have to refund you in store credit.
Yes, you can but you will need to call us on our hotline as soon as possible so that we won’t process your order.
If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit.
You will need to call us at our hotline as soon as possible.
If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit.
In most cases orders are automatically cancelled if we do not receive payments from you via PayPal,or if no payment is made within 24 hours for direct bank-in. However if the amount has been deducted from your bank account, kindly email us at sales@apricusfashion.com.my and we’ll sort it out right away!
You will need to make a separate order altogether.Or please immediately call our customer service for cancel the order if the parcel haven’t been ship out yet.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to sales@apricusfashion.com.my
We are terribly sorry about that! Please email us your order ID and the item you did not receive to sales@apricusfashion.com.my. You will then need to return the incorrectly received item back to us.
Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.
REGISTRATION AND ONLINE ACCOUNT
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
Click here to register by filling in your details and following the instructions.
No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to sales@apricusfashion.com.my and we will assist you promptly.
We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.
Returns are accepted if returned within 14 days of receipt (for local and international orders) in exchange for Apricus.my Store Credit only. Only clothes that are unworn unaltered, unwashed and in sellable condition with returns label still attached can be returned.
For returns and exchanges, customers are advised to notify us first at sales@apricusfashion.com.my by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
or a step – by – step guide on how to return your item(s), please click here.
You can return any item to us within 14 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Email us at sales@apricusfashion.com.my and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.
You can submit the return form here.
Yes of course! When you return your item to us, kindly state in the return form the new size/color that you want and we’ll process it accordingly. If the item is not available in stock, we will have to give you store credit instead.
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
Do email us atsales@apricusfashion.com.my and we will check on your orders accordingly.
Sure.Please call for appointment or you may contact us or arrange for collect or return by emailing us at sales@apricusfashion.com.my