Returns Policy


If you are not satisfied with your purchase (damaged during shipment or wrong item / type / shadow / etc), you can send it back to us.

The return must be completed within 7 days from the date of purchase.
Damaged items must be returned with the original box and receipt.
Items purchased during promotional activities (such as anniversaries, MyCyber ​​Sale or X’MAS) do not meet the return and replacement conditions.
Please notify CS before sending back the item, otherwise the request will not be processed.
The retransmission project will be arranged at random.
Please provide the return package tracking number, if not at your own risk.

What will I take back after returning the item?
You can choose to make a pro rata refund for a account or a bank account (within 1 to 7 business days) (if the order has already applied the promotional code)

How about postal charges?
The customer must bear the postage of the goods during the return process.
Please allow 14 working days to complete this process.
For more information, please send an email to

How to return?
Please send your inquiry to via e-mail with the subject “Return item, name, phone number”. We will help you as soon as possible.
Please allow 7 working days for query processing.
To make the process smoother and faster, please send an email to inquire about your project and its conditions and the details of the order for recording.

How long does it take to receive my refund / new item?
Please have at least 14 working days from the date we receive the return package.
The refund will be based on the customer’s actual payment – the final payment is refunded and the certificate can not be changed to cash

I need more information about this. I contacted who
you can contact us by telephone + 603-79310835 Customer Service department or send an email to our customer service staff will contact you within days and hours.